Steps To Starting Your Telemedicine Visit

Once you create an account, seeing a doctor is easy.

Seeing A Hawaii Doctor Online Is Easy.

Once you signup for an account with AmWell please follow these simple steps to see a doctor online.

To Start Your Appointment On A Computer View Instructions Below. 

Step 1: Login to your account. Select a provider who is active by clicking “Start Visit”.

Start Your Telehealth Appointment

Step 2: Next, select who the doctor will be treating today (self or child) and if you’d like to invite anyone else to the appointment for collaboration (optional). Select “Continue.”

Getting started with your online doctor

Step 3: Next enter details about why you’re seeing the doctor today, confirm your mailing address and share with us your insurance provider. Don’t worry you can edit this later or opt to pay the $49 fee if you do not have coverage.

Your visit today with DOCNOW

Step 4: You now have an option to fill in your medical history to help your doctor provide more personalized care. Please click “Share my health summary and medical history” to share this information with the doctor you’ll be seeing today.

 

Medical History for telehealth

Step 5: Select the pharmacy you’d like to pickup any prescriptions the doctor prescribes today after your appointment. If you have selected your preferred pharmacy during “signup” you can push “Continue”, if you’d like to select another pharmacy select “Another Pharmacy” before selecting “Continue.”

pharmacy-1

Step 5.a: If you decided to different pharmacy, you’ll be asked to select a pharmacy near you or you can search on the map. Once you select your preferred vendor please press “Continue.”

Select your pharmacy

Step 6: Please select your preferred payment mention. If you have insurance please enter it, DOCNow accepts HMSA/Blue Cross, HMA, UHA, Kaiser Added Choice PPO, and HMAA . If you do not have insurance select “No” you’ll be charged $49 for your visit. If you are going to use a “First Visit Free” Promo Code you’ll be asked to add that to your account later once you start your appointment.

Select your insurance provider

You can also choose the “Prefer not to answer” option for now and fill in the information later. You’ll be able to add or update your insurance information before each visit. Press “Continue.”

Step 7: Please provide a credit card. You will not be charged if you have valid healthcare insurance from one of our partners. Press “Continue” to enter the virtual waiting room. Next our DOCNow receptionist will check all your information and then connect you with your doctor to start your telemedicine visit.

Start your telehealth appointment

Questions? Please call 808-876-0000 from 8am-9pm HST, 365 days a year.

Step 1: Login in to your account and select a provider that is “Available Now”.

see a doctor online

The doctors profile will expand and you’ll see a little more information about them. To start your Telehealth appointment push “Select Provider”.

see a Hawaii doctor online

Step 2: Next, enter information about why you’re seeing the doctor today, confirm your mailing address, and note your insurance provider. If you’d like to include a photo of your medical condition please add it now (this would be helpful for a skin rash, scrape or cut). Check the box for “I have read and agree to the Notice of Privacy Policy” and push “Continue.”

prepare for your Telehealth visit

Step 3: Next please select your preferred pharmacy. If you’d like to search for another pharmacy please select “Find Pharmacy” and select the Hawaii location that’s most convenient for you before selecting “Continue.”

choose a local Hawaii pharmacy

Step 4: Next you’ll be asked to reconfirm your information to ensure the correct pharmacy was selected. Push “Continue.” Next please fill in your Medical History (optional) to help your doctor provide the best care. Press “Continue.”

Provide your medical history for your Telehealth appointment

Step 5: You’re almost ready to see your doctor! If you have insurance that we accept including HMSA/Blue Cross, UHA, HMA, HMMA, or Kaiser Choice PPO please enter it here. If you do not have insurance select “No” you’ll be charged $49 for your visit. If you are going to use a “First Visit Free” Promo Code you’ll be asked to add that to your account later once you start your appointment. You can also choose to “Skip this step” for now and fill in the information later. You’ll be able to add or update your insurance information before each visit. Select “Continue.”

insurance for seeing a Hawaii doctor online

Step 6: No matter what option you selected for payment method you’ll see a screen that says “we’re checking the cost of your visit.” Don’t worry, if you entered valid insurance you will not be charged for your appointment. Our receptionist will manually confirm this information before you’re are connected with your doctor.

calculating cost of visit

Step 7: Last step! Please provide a payment method in the event your insurance is not confirmed. If you have a promo code please enter it now. Press “Continue” and you’ll be entered into the virtual waiting room and greeted by the DOCNow receptionist. She’ll check all your information and then connect you with your doctor to start your telemedicine visit.

payment information for telemedicine visit

Questions? Please call 808-876-0000 from 8am-9pm HST, 365 days a year.