To Start Your Appointment On A Computer View Instructions Below.
Step 1: Login to your account. Select a provider who is active by clicking “Start Visit”.
Step 2: Next, select who the doctor will be treating today (self or child) and if you’d like to invite anyone else to the appointment for collaboration (optional). Select “Continue.”
Step 3: Next enter details about why you’re seeing the doctor today, confirm your mailing address and share with us your insurance provider. Don’t worry you can edit this later or opt to pay the $49 fee if you do not have coverage.
Step 4: You now have an option to fill in your medical history to help your doctor provide more personalized care. Please click “Share my health summary and medical history” to share this information with the doctor you’ll be seeing today.
Step 5: Select the pharmacy you’d like to pickup any prescriptions the doctor prescribes today after your appointment. If you have selected your preferred pharmacy during “signup” you can push “Continue”, if you’d like to select another pharmacy select “Another Pharmacy” before selecting “Continue.”
Step 5.a: If you decided to different pharmacy, you’ll be asked to select a pharmacy near you or you can search on the map. Once you select your preferred vendor please press “Continue.”
Step 6: Please select your preferred payment mention. If you have insurance please enter it, DOCNow accepts HMSA/Blue Cross, HMA, UHA, Kaiser Added Choice PPO, and HMAA . If you do not have insurance select “No” you’ll be charged $49 for your visit. If you are going to use a “First Visit Free” Promo Code you’ll be asked to add that to your account later once you start your appointment.
You can also choose the “Prefer not to answer” option for now and fill in the information later. You’ll be able to add or update your insurance information before each visit. Press “Continue.”
Step 7: Please provide a credit card. You will not be charged if you have valid healthcare insurance from one of our partners. Press “Continue” to enter the virtual waiting room. Next our DOCNow receptionist will check all your information and then connect you with your doctor to start your telemedicine visit.
Questions? Please call 808-876-0000 from 8am-9pm HST, 365 days a year.
Step 1: Login in to your account and select a provider that is “Available Now”.
The doctors profile will expand and you’ll see a little more information about them. To start your Telehealth appointment push “Select Provider”.
Step 3: Next please select your preferred pharmacy. If you’d like to search for another pharmacy please select “Find Pharmacy” and select the Hawaii location that’s most convenient for you before selecting “Continue.”
Step 4: Next you’ll be asked to reconfirm your information to ensure the correct pharmacy was selected. Push “Continue.” Next please fill in your Medical History (optional) to help your doctor provide the best care. Press “Continue.”
Step 5: You’re almost ready to see your doctor! If you have insurance that we accept including HMSA/Blue Cross, UHA, HMA, HMMA, or Kaiser Choice PPO please enter it here. If you do not have insurance select “No” you’ll be charged $49 for your visit. If you are going to use a “First Visit Free” Promo Code you’ll be asked to add that to your account later once you start your appointment. You can also choose to “Skip this step” for now and fill in the information later. You’ll be able to add or update your insurance information before each visit. Select “Continue.”
Step 6: No matter what option you selected for payment method you’ll see a screen that says “we’re checking the cost of your visit.” Don’t worry, if you entered valid insurance you will not be charged for your appointment. Our receptionist will manually confirm this information before you’re are connected with your doctor.
Step 7: Last step! Please provide a payment method in the event your insurance is not confirmed. If you have a promo code please enter it now. Press “Continue” and you’ll be entered into the virtual waiting room and greeted by the DOCNow receptionist. She’ll check all your information and then connect you with your doctor to start your telemedicine visit.